Sales Policy

At Skymotis.xyz, we’re dedicated to providing you and your furry friends with the best possible shopping experience. Our sales policy is designed to ensure clarity, fairness, and customer satisfaction.

Ordering & Payment

  • We accept a variety of secure payment methods, including credit cards, debit cards, and PayPal.
  • All orders are subject to product availability and payment verification. We will notify you if any items in your order are out of stock or if there are any delays in processing your order.
  • Prices are listed in USD and are subject to change without notice. The price you pay will be the price displayed at the time of your order.

Shipping & Delivery

  • We offer various shipping options with estimated delivery times provided at checkout.
  • Shipping costs are calculated based on your order total and delivery address.
  • We strive to process and ship orders as quickly as possible. However, please allow for additional processing time during peak seasons or promotional periods.
  • Once your order has shipped, you will receive a confirmation email with tracking information.
  • We are not responsible for any delays or damages caused by the shipping carrier.

Returns & Exchanges

  • We offer a 30-day return policy for most items. If you are not satisfied with your purchase, you can return it for a full refund or exchange, subject to our return policy conditions.  
  • Please refer to our separate Return Policy page for detailed information on eligibility, return process, and refund/exchange procedures.

Product Information & Availability

  • We strive to provide accurate and up-to-date product descriptions, images, and pricing information. However, we cannot guarantee that all information is error-free.  
  • We reserve the right to modify or discontinue any product at any time without prior notice.  

Customer Support

  • Our customer service team is available to assist you with any questions or concerns you may have regarding your purchase. You can reach us via email or phone during our business hours.
  • ADDRESS: 4401 San Marco Rd, New Orleans, LA 70129, États-Unis, USA
  • PHONE: (504) 208-1243
  • EMAIL: [email protected]

Additional Information

  • We reserve the right to modify or update our sales policy at any time without prior notice.
  • By placing an order with us, you agree to the terms and conditions outlined in our sales policy.

We appreciate your business and look forward to providing you and your furry friends with the best pet toys and accessories!