Return Policy

At Skymotis.xyz, we aim to offer the best products for your furry friends and ensure you are completely satisfied with your purchase. Below is our return policy designed to make your shopping experience as smooth as possible:

1. Eligibility for Returns

  • Return Period: You may return or exchange products within 30 days of receiving your order.
  • Product Condition: To qualify for a return, items must be unused, in their original packaging, and in the same condition as when they were received. This includes all accessories, tags, and documentation that came with the product.
  • Purchase Source: Returns are only accepted for products purchased directly from our website. For products bought from other retailers, please contact them directly.

2. How to Return an Item

  • Step 1: Contact Us
    To start the return process, please get in touch with our customer service team at [email protected] or (504) 208-1243. Provide your order details and the reason for your return or exchange.

  • Step 2: Return Authorization
    After contacting us, you will receive a Return Authorization Number and instructions on how to return the item. Ensure you follow these instructions carefully.

  • Step 3: Ship the Item
    Pack the item securely in its original packaging and send it to the return address provided. Make sure to include the Return Authorization Number to avoid delays.

3. Refunds and Exchanges

  • Refunds: Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.

  • Exchanges: If you prefer to exchange the item for a different product, please indicate this in your return request. Upon receiving the returned item, we will send out the replacement product. Any difference in price will be adjusted accordingly.

4. Defective or Incorrect Items

  • Defective Products: If the product is defective or does not match the description, please contact us right away. We will provide instructions on how to return the product and will arrange for a replacement or refund as per your preference.

  • Incorrect Orders: If you receive the wrong product, contact us immediately. We will arrange for the correct item to be sent to you and cover any associated return shipping costs.

5. Shipping Costs

  • Return Shipping Costs: Customers are responsible for the cost of return shipping, except in cases where the item is defective or incorrect. In such cases, we will provide a prepaid return label.

We hope this return policy makes your shopping experience with Skymotis.xyz enjoyable and hassle-free. If you have any questions or need further assistance, please don’t hesitate to contact us.